Service Updates

Important Reminder:
Benefact is not a crisis or emergency service. If you or someone you know requires immediate assistance, please contact the following:

  • Benefact is operating on reduced capacity from 14 November 2025 to 12 January 2026.


    Only pre-arranged sessions are proceeding during this time. All other enquiries and new referrals will be responded to once we have reopened.

    As a small, independent practice, we expect a 2–3 week catch-up period before normal timeframes resume.

    New Enquiries & Referrals

    You can submit a referral or contact form at any time.

    Please note:

    • Responses may not occur until after 12 January 2026

    • New clients will be triaged once the service reopens

    • Timelines may be slower than usual during the catch-up period

    If you require urgent support or medical review, please connect with your GP, specialist team, or local crisis services.

    Why This Period Is Reduced

    Each year we take two planned breaks — a shorter pause around the end of the financial year, and a longer one at the end of the calendar year.
    These breaks give us protected time to step back, reset, and make sure everything behind the scenes is running the way it should.

    During these periods we:

    • update our systems and clinical processes

    • review and improve the way we work

    • organise admin and governance tasks

    • look after staff wellbeing so we can show up at our best

    We also time these shutdowns to line up with the wider sector slowing down (including the NDIA and other peak bodies). This means you’re not losing momentum or missing opportunities for progress while everything else is paused too.

    Taking this time helps ensure that when we reopen, your support is smooth, up-to-date, and grounded in best practice — the way it should be.

    Current Clients

    If you are already working with Benefact:

    • Any appointment confirmed directly with your OT will continue unless you are advised otherwise

    • Non-urgent admin, reports, and follow-up tasks may be delayed

    • We will contact you if your appointment needs to be moved

    Immediate or Crisis Support

    Benefact is not an emergency service. If you need immediate support, please contact:

    • Your GP or treating team

    • Lifeline: 13 11 14

    • NSW Mental Health Line: 1800 011 511

    • Emergency services: 000

    Thank You

    Thank you for your understanding as we work through this reduced-capacity period.
    Full service capacity will resume from mid-Jan 2026.

  • APPLIES TO ALL OF JUNE/JULY 2025

    We’re taking some time away from standard operations to plan and refresh, particularly as we monitor and navigate:

    • Ongoing and projected NDIS and other system changes.

    • New legislation rollouts and advocacy work.

    • More accessible and streamlined practice management systems and software implementation.

    • Heavy upskilling and planning specific to our invisible disability expertise and scope.

    • Working out what the next 3, 6, 12+ months have in store for us as independent, values-led practitioners.

    During this time:

    • Emails will not be as actively monitored, and responses will resume after reopening.

    • Phone lines will remain opened; however, there may be delays in responses for non-urgent requests.

    • Scheduled services will proceed as planned, but new bookings and non-urgent queries will be addressed upon our complete return.

    • Please be aware of potential delays as we catch up with correspondence after the planning period.

    We anticipate that we will be re-opened and fully re-operational at standard capacity from Monday, 4 August 2025.

    Important Reminder:
    Benefact is not a crisis or emergency service. If you or someone you know requires immediate assistance, please contact the following:

  • 13/01/2025:We’re back… ish!

    Please bear with us while we catch up on all we’ve missed while we’ve been away.

    02/12/2024: We’re taking a little break! 💤

    Benefact Occupational Therapy is currently closed for the holiday period and will reopen on Monday, 13 January 2025.

    During this time:

    • Emails will not be actively monitored, and responses will resume after reopening.

    • Scheduled services will proceed as planned, but new bookings and non-urgent queries will be addressed upon our return.

    • Please be aware of potential delays as we catch up with correspondence after the holiday period.

    Important Reminder:
    Benefact is not a crisis or emergency service. If you or someone you know requires immediate assistance, please contact the following:

    Thank you for your understanding and support. We wish you a safe and happy holiday season and look forward to working with you in the new year!

  • Website, Systems, and Servers—Big Changes Are Coming!
    We’re redesigning our website, transitioning software providers, updating our practice management system, and upgrading servers. These changes aim to provide a more secure, user-friendly, and cohesive experience—whether you're a client, referrer, or visitor. There’s no action required on your part!

    If you’re waiting for a response to an email or referral, it may have been overlooked during our recent server updates. Please reach out to us at hello@benefact.com.au or call (02) 8330 6761 to flag it!

  • New Focus, Same Care

    We’re now specialising in supporting people with invisible disabilities (such as hEDS, AuDHD, POTS, and MCAS) and psychosocial disabilities (mental health conditions). We will still be providing in-person/face-to-face support to our clients in the Greater Sydney region; however, we will slowly begin to integrate in a hybrid/telehealth support model that will be open to Australians across the country.

    Already a Client? Don’t Stress!

    If you’re a current client, these changes won’t affect your services. We’ll notify you directly if anything impacts you via email or your preferred contact method.

  • NDIS Referrals and Our New Hybrid Model
    As a Registered NDIS Provider, we continue accepting referrals for Agency, Plan, and Self-Managed participants. Our focus is on providing assessments, reports, and ongoing support tailored to invisible and psychosocial disabilities. With our new hybrid model, you can access services via telehealth anywhere in Australia or face-to-face in Greater Sydney.

    Our aim is to make high-quality support accessible no matter where you are!

  • Exploring Private Funding Options
    We’re currently considering opening up for private clients who are not NDIS-funded. This may include flexible payment plans to help make assessments and reports (such as for NDIS or DSP applications) more accessible.

    If you’d like to stay updated on private referral options or payment plans, reach out! We’ll keep you in the loop as these services develop.

Page last updated 15 January 2026