Behind Benefact

Who we are

Scroll down or click here to meet the team

We’re a small team of professionals who care deeply about doing support differently — and doing it well.

At Benefact, we combine clinical expertise with lived experience to support people whose needs are often misunderstood, minimised, or missed altogether.
We don’t believe in one-size-fits-all therapy. We believe in showing up with clarity, flexibility, and respect — every time.

We understand that life doesn’t fit neatly into a form. That functional capacity can shift day to day. That neurodivergence, chronic illness, trauma, and identity all shape how people move through the world.
That’s why we work in a way that’s neuroaffirming, trauma-informed, and inclusive by design — not by exception.

Whether we’re writing reports, delivering therapy, supporting transitions, or helping you work through systems like the NDIS, our focus is the same: To provide care that’s evidence-based, person-centred, and built around what actually matters to you.

Behind Benefact

I built the service I wish I’d had.

I’m Isabella — founder of Benefact and a registered Occupational Therapist.
I also have lived experience of invisible disability, neurodivergence, and what it’s like to try to get help when it feels like nobody will listen.

I know the exhaustion of navigating systems that weren’t built with people like us in mind.
I also know how powerful it is when you finally find support that fits — where you don’t have to downplay your struggles or over-explain your reality just to be taken seriously.

Benefact was created out of that need. A need for care that’s not just clinically sound — but flexible, human, and built on trust.
A service where people feel understood, not scrutinised.
Where therapy supports the whole person, not just a diagnosis.

I built Benefact for people just like us. That’s why Benefact exists.

What we do — and why it matters

We specialise in invisible and psychosocial disability — the kinds of conditions that aren’t always obvious, but deeply affect how people live, function, and participate. We work where things get a bit complex and funky fresh — across intersecting diagnoses, access barriers, and support gaps.

We support people experiencing:

• Autism, ADHD, and other neurodivergent identities (diagnosed and self-identified)

• Chronic illness, fatigue, hypermobility, and Ehlers-Danlos syndromes (& co)

• Emotional dysregulation, trauma, and personality disorders

• Executive dysfunction, burnout, shutdowns, and sensory overload

• Functional barriers to independence, self-care, and community life

Our services include:

• NDIS Functional Capacity Assessments and reports that capture your real-world support needs and are designed to stand up in plan reviews, reassessments, and appeals

• Ongoing OT therapy that supports emotional regulation, identity development, and daily functioning

• Telehealth OT nationwide, with in-person options available across select Sydney locations

• Support with housing, assistive technology, transitions, and systems navigation